BUG COMMANDER SERVICE AGREEMENT AND LIABILITY RELEASE (V2.26)
A signed Service Agreement is required to be on file before Bug Commander (hereby referred to as BC) will schedule or perform any services. This property-specific agreement is designed to lend transparency to BC policies so that both parties understand the expectation of each party, therefore it does not include service-specific details or pricing. This agreement will commence on the date signed and will continue for an indefinite term, unless and until terminated by either party.
Clients are entitled to terminate services at any time. Cancellation requests can be made via email, text, or phone call. Clients may receive an additional invoice if a package is not fulfilled. Any outstanding invoices will be subject to BC billing policies.
BC is entitled to terminate an account for not complying with this service agreement. Inappropriate or rude behavior toward any staff of BC will result in account termination (this includes behavior from anyone who contacts BC on behalf of an account holder.) If an account is terminated, notice will be given via email and/or mail.
PRIVACY POLICY
BC is the sole owner of the information collected to service your account. BC will take necessary precautions to protect your information online and offline through the use of secure capture methods and procedures. Sensitive information, such as credit card numbers or bank accounts, will be collected and transmitted to BC through secure means only. Employees that need to access client information to perform an administrative task or access a client’s property to perform a service will do so under discretion.
SCHEDULING
Technicians: BC technicians are licensed to perform certain services. Because of this, some services cannot be completed at the same time or on the same day as other services.
Service Dates: All service dates for exterior treatments are tentative and will be automatically modified as needed pending weather conditions and route optimization. No additional emails, texts, or phone calls will go out to indicate that the schedule has been modified. Because of the many variables in the services BC provides, routes are scheduled to accommodate technician availability. Requests for specific days or times cannot be guaranteed.
Rescheduling: BC will reschedule interior services if there is a conflict with route optimization or technician availability. Clients will be notified of the need for a change in service date. If a property is not appropriately accessible to BC technicians on the agreed date and time for an exclusion service, BC will require a non-refundable deposit of 50% of the treatment price before the service will be rescheduled. This deposit will be applied to the scheduled exclusion service only.
Pets: If a BC technician is unable to service a property due to a pet being in the way or acting aggressively, the service will be skipped. The service will be rescheduled to accommodate technician availability. BC has the right to terminate services and/or the account if there is a second instance of a pet being in the way or acting aggressively.
Mosquito Control Services: Mosquito treatments will not be performed out of season. A minimum of three weeks notice is required for mosquito control services to get on BC’s schedule for a major holiday (Memorial Day weekend, 4th of July, Labor Day weekend) or special event (grad party, wedding, family gathering, holidays, etc.).
WARRANTIES OF SERVICES
All warranties are subject to and determined by the BC technician performing the service and warranties apply to livable structures only. Clients will be notified by the BC technician or office if their property is unable to receive a warranty. If a BC technician is denied the ability to treat all areas of a property (by either an owner, renter, service provider, or guest) that is deemed necessary for control, the warranty on that treatment will automatically become void.
Requesting a Warranty: Warranty requests can be made via email, text, or phone call (including voicemail). BC will work to get warranty treatments on the schedule within a week of notification. Any warranty requests made after the warranty request deadline will not be scheduled.
Weather: BC closely monitors weather conditions to evaluate optimal treatment times for any service. If a treatment is done in less than desirable conditions and the waiting period has passed to see if control is maintained, the client is entitled to exercise the warranty based on the service.
Security Cameras: Due to the broad sensitivity range of security cameras, footage or lack thereof of a BC technician’s appearance will not guarantee a warranty of service.
Use of Other Products: The use of home-made remedies and/or store bought pest control products may void BC treatment effectiveness and the subsequent warranty for that service.
Child Care Facilities/Schools: Warranties on BC services may be limited or void due to state and federal laws regarding pest control devices installed at these types of locations.
Mosquito Control Services: If 3 days after a treatment has passed and an 80% reduction in mosquito activity is not observed (compared to untreated areas), a warranty request must be made to BC within 10 calendar days of the service date.
Common Bug Exclusion Services: If 7 days after a treatment has passed and an 80% reduction in bug activity is not observed, a warranty request must be made to BC within 90 calendar days of the service date.
Bedbug, Cockroach, Flea, Foreign Grain Beetle, Clothes Moths, Pantry Pests, & Termite Control Services: These services require a minimum number of treatments to be considered for warranty. Warranty will depend on the type of pest, the type of infestation, and be based on the completion of client responsibilities as listed in an email prior to service and in the invoice after service. Warranty requests must be made to BC within 90 calendar days of the follow-up treatment service date.
Common Rodent Exclusion Services: Warranty will depend on the type of infestation and be based on completion of client responsibilities as listed in an email prior to service and in the invoice after service. Warranty requests must be made to BC within 120 calendar days of the service date.
Rat Exclusion Services: This service requires a minimum of 3 treatments to be considered for warranty. Warranty will depend on the type of infestation and be based on completion of client responsibilities as listed in an email prior to service and in the invoice after service. Warranty requests must be made to BC within 120 calendar days of the follow-up treatment service date.
Bat/Bird/Squirrel Exclusion Services: Warranty will depend on the condition of the structure and if all entry points are eliminated. If these requirements are met, warranty requests must be made to BC within 180 calendar days of the service date.
Stinging Pest Exclusion Services: Warranty requests will only apply to treated nests (not new nests) and must be made to BC within 90 calendar days of the service date.
Structural Bug Prevention Services: Warranty requests will apply as long as there is not a current common bug infestation inside of the treated structure prior to service and must be made to BC within 60 calendar days of the service date. Denial of BC to treat windows and/or frames will result in a voided warranty.
Structural Rodent Prevention Services: Warranty requests will apply as long as there is not a current common rodent infestation inside of the treated structure prior to service and must be made to BC within 90 calendar days of the service date.
Structural Fall Invaders Treatment: Warranty requests will apply as long as there is not a current common bug or common rodent infestation inside of the treated structure prior to service and must be made to BC within 90 calendar days of the service date. Warranty does not cover any new stinging pest nests that develop after the treatment and denial of BC to treat windows and/or frames will result in a voided warranty.
Pro Bugs Package: Warranty treatments will be performed if any common bugs get inside of the treated structure. This includes stinging pest nests on the interior or exterior of the treated structure. Warranty does not apply to the landscaping, foliage, or yard around the treated structure. Denial of BC to treat windows and/or frames will result in a voided warranty.
Rodent Pro Package: Warranty treatments will be performed if any common rodents get inside of the treated structure. Warranty does not apply to untreated structures or yard.
Pro Pests Package: Warranty treatments will be performed if any common bugs or common rodents get inside of the treated structure. This includes stinging pest nests on the interior or exterior of the treated structure. Warranty does not apply to untreated structures or the landscaping, foliage, or yard around the treated structure. Denial of BC to treat windows and/or frames will result in a voided warranty.
BILLING
Residential Accounts: All residential accounts will be taxable regardless of the payment method. Invoices will be sent via email, unless BC is informed that a mailed invoice is preferred. Invoices are due NET 30.
Commercial Accounts: Invoices will be sent via mail, unless BC is informed that an emailed invoice is preferred. Invoices are due NET 30.
Tax-Exempt Accounts: A current ST3 letter must be on file before an account will be set to tax-exempt. Invoices will be sent via mail, unless BC is informed that an emailed invoice is preferred. Invoices are due NET 30.
All Accounts: BC accepts the following payment methods: Visa/MasterCard/Discover/American Express, Cash, Check, Money Order, ACH, and Bill Pay (through your bank.) Accounts that put an ACH on file will automatically be enrolled in auto-pay. A service charge of $30 will be charged per NSF check.
Late fees start accruing 31 days from the invoice due date at a monthly rate of 3%. All discounts will be removed from an invoice when it begins accruing late fees. Any account that is on Auto-Pay and is declined twice because of NSF will have the Auto-Pay status removed.
If an account has a past due invoice exceeding 45 days, all future services will be canceled and prepayment of services will be required before any treatment will be scheduled. Any account required to prepay for services will have their credit card charged the day before the scheduled service date. If the card on file comes back NSF, the service will be cancelled and it will be the clients’ responsibility to contact BC to get rescheduled.
If an account has a past due invoice exceeding 60 days, the account will be terminated.
If an account has a past due invoice exceeding 90 days, the account will be sent to the collections agency. When an account is sent to collections, the following Collection Fees will apply: Accounts over $400 will incur a 35% fee and accounts under $400 will incur a 50% fee. Accounts sent to collections will not be considered for reinstatement of services.
Package Pricing: If the minimum number of treatments for a package is not met for the season and timing/weather indicates that the account has had the ability to get all the required treatments, an additional invoice will be issued for the difference in pricing between package and individual treatments. This invoice will be subject to late fees, modification of account status, or collections if not paid.
- Mosquito Pro (3 week package): Minimum of 4 treatments
- Mosquito Pro (2 week package): Minimum of 6 treatments
- Pro Bugs: Minimum of 3 treatments
- Pro Pests: Minimum of 4 treatments
- Rodent Pro: Minimum of 3 treatments
Exceptions to this policy: late start of the Mosquito Pro or Pro Pests packages, end of season timing/weather delays as determined by BC, sale of property mid-season, or a significant circumstance that does not allow a client to complete a package.
DISCOUNTS
Auto-Pay (2%)*: a valid credit card or bank account must be on file for BC to automatically process invoices after each service. Auto-pay accounts that have the card on file get declined due lost/stolen/replaced reasons will have 2 business days to update the payment method before this discount will be removed from an invoice.
Prepay (5%)*: For Packages (Fly Invaders, Mosquito Pro, Pro Bugs, Pro Pests, or Rodent Pro): the entire package amount must be prepaid before the first service is performed. For Single treatments (single, mosquito, bug/rodent control/prevention): the treatment amount must be prepaid before the first service is performed. This discount will not apply to services already completed and prepaying for services does not elicit special privileges.
Referral Credit ($10 single service – $25 package service)*: In order for this credit to be applied, the referee must complete a service with BC and the referrer must be a current client. A credit will be applied to both the referrer and the referee accounts and must be used within the current service year.
Veterans/Military (10%)*: Proof must be provided to BC in order to apply this discount.
*All discounts are applied to accounts at the discretion of BC. Discounts are limited to one per account. Commercial accounts are not eligible for discounts.
BUG COMMANDER SERVICE AGREEMENT AND LIABILITY RELEASE (V2.26)
By entering into this agreement with BC, I understand and agree to the following:
- I am employing expert services in the field of pest control. I am trusting BC’s education, knowledge, and experience when it comes to timing of treatments and products to be used to best fit my circumstances.
- BC is not liable for property damages caused by pests or damage caused by reasonable treatment methods. Any claims against BC must be reported within 14 business days of a service date.
- I am granting BC permission to enter both my home and property as needed to perform services, which may include taking pictures and videos for documentation and/or warranty purposes.
- It is not reasonable to expect a 100% pest-free environment indoors and/or outdoors.
- Warrantied treatments can deliver an 80% or more reduction in pests pending certain conditions.
- BC relies on client feedback and timely notification to provide the best service possible, so addressing service or warranty concerns are essential to getting and maintaining pest control for my property.
- By providing your phone number, you agree to receive informational SMS messages from Bug Commander. Message frequency may vary. Msg & data rates may apply. Reply STOP to opt out at any time.